Terms & Conditions

Our Check in / out policy

Check in time policy at The Priest House Hotel is 3pm onwards with a pre 11am check out time policy on date of departure.

Payment by credit or debit card

There are no additional charges for payments made by credit or debit cards at The Priest House Hotel Ltd.

Children’s Policy

Charges for children are not automatically included in the rate and are applied as follows:

Children 3 and under stay and dine with us for free
Children under 12 years will receive complimentary bed and breakfast when sharing a room with their parents.
Children between the ages of 4 to 11 years: breakfast is included in the rate; all other meals will be charged at 50% of the adult price or as priced as per our children’s menu.
Children between the ages of 12 and 18 years of age will be charged at a £15.00 bed and breakfast supplement fee when occupying a sofa bed in any bedroom with their parents and will be charged for all extra meals taken.
Please note that Z-beds are not suitable for children over 12 years of age and cannot be provided for this use.

Dog Policy

Assistance Dogs, which would include dogs for the blind or visually impaired, or dogs for the deaf or hard of hearing are permitted at The Priest House Hotel. Unfortunately, we do not permit dogs other than those aforementioned.

Flexible Rate Terms and Conditions

We will use your credit card details to guarantee your booking. Should you need to cancel your reservation, please let us know by 12pm, 24 hours prior to the date of arrival, so as to avoid our cancellation charges.

Should you have to make a late cancellation or fail to arrive, the full room price will be charged to your credit card.

Pre-paid Rate Terms and Conditions

Please be advised that bookings made on advanced purchase rates are non-refundable and non-transferable.

Promotional rates are non-cancellable, non-amendable unless otherwise specified on the rate information on the site.


The Priest House Hotel Ltd recommends that you take out suitable travel or wedding insurance if and when necessary.

Policy on Tips

The Priest House Hotel Ltd follows the ‘Code of Best Practice on Service Charges, Tips, Gratuities and Cover Charges’ policy.

Service charges will not be added to your bill, however 100% of the tips you may leave are distributed amongst the staff according to their wishes.


Loss of or Damage to Guests’ property

Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however –

(a) extends only to the property of guests who have engaged sleeping accommodation at the hotel;
(b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
(c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.
This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case.

Smoke free regulations

The Priest House Hotel Ltd operates a smoke free policy in all bedrooms and all public areas. Electronic cigarettes, also known as e‐cigarettes, are not permitted to be smoked within the premises.



The Priest House is committed to protecting your privacy to give you the safest online experience. This Privacy Policy applies to The Priest House website and governs data collection and usage; by using The Priest House website, you consent to the data practices described in this policy.

Your Personal Information

The Priest House collects your personal information, such as your name, e-mail address, home or work address or telephone number. The Priest House will also collect anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences and interests.

We also collect information about your computer hardware and software. This information can include but isn’t limited to: your IP address, browser type, access times, domain names and referring website addresses. This information is used by The Priest House for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of The Priest House.

Using your Personal Information

The Priest House Hotel will collect and use your personal information to operate and deliver the services you require. We may use your information to inform you of other products or services available from The Priest House.

The Priest House Hotel doesn’t sell, rent or lease its customer lists to third parties. The Priest House may share data with trusted partners to help us perform analysis, send you email or postal mail, provide customer support. All such third parties are prohibited from using your personal information except to provide these services to The Priest House Hotel, and they are required to maintain the confidentiality of your information.

The Priest House Hotel will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

Conform to the edicts of the law or comply with legal process served on The Priest House Hotel or the site;
Protect and defend the rights or property of The Priest House Hotel;
Act under exigent circumstances to protect the personal safety of users of The Priest House, or the public.

Use of Cookies

The Priest House Hotel use “cookies” to help you personalise your online experience; cookies are files which are stored by a web browser that contain information relating to your website usage. Cookies cannot be used to run programs; they are solely there to help improve your browsing experience. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies unless prompted otherwise. If you choose to decline cookies, you may not be able to fully experience the interactive features of the websites you visit.

Changes to this Policy

The Priest House will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Policy to be informed of how we are protecting your information.

Registered Office

Priest House Hotel Ltd is a company registered in England and Wales

Priest House Hotel Limited
Donington Hall
Castle Donington
DE74 2SG
Company Number: 09814941




We use session cookies as well as persistent cookies to enhance your customer experience on this website. Cookies are files which are issued by a web server to be stored by a web browser that contain information relating to your website usage. Web browsers allow you to disable the use of cookies and refuse to accept them. This will not prevent you using our website or making a reservation however certain functionalities may be restricted.

Cookies are used on this website for the following purposes:

Measuring the performance of our website

We use Google Analytics to analyse activity on this website. This is for statistical purposes only and customers remain anonymous in this process. Google Analytics generates statistical information about a website using cookies, which are stored on users’ computers. The information gathered is used to produce reports about the performance of the website. Google stores this information in accordance with their own privacy policy which may be found here.

Enabling and measuring marketing activity:

Cookies are also used to enable and measure marketing activity such as email marketing and online advertising. In the case of email marketing we may use information stored about the web pages you visit to provide you in turn with more relevant offers in the future. Cookies will also be used to target you with promotional advertising on other websites after leaving our website. To prevent this from happening, we advise customers to clear their cookies following a visit to our website.